What We Do

Strategy Process Associates helps you apply focused, purposeful listening to extract greater value from your key customer relationships.

Our work with you is divided into segments that follow the life of the Strategy - Planning function: Discovery, Integration, Implementation and Iteration. We bring the right combination of disciplines and Collaborators together to meet your unique needs.
 

Foundation

After a successful career in customer satisfaction including senior roles with Hewlett Packard, Richard Kittle founded Strategy Process Associates to bring his insights to a wider audience, adapting and tuning the process for a variety of clients.

Kittle used the customer satisfaction and improvement process he espouses to build the business.  The feedback he received yielded the ValueForge process, and the Breakthrough Board — significant adaptations and combinations of best practice.  Along the way he consulted with Vendors, ISV’s, Manufacturers, and large IT shops, as well as industry User Groups and Governmental institutions.

He also adapted the process to support Stakeholder analysis and management at large IT shops, yielding excellent guidance, and significant ongoing relationships.

Experience

Kittle’s experience includes several decades of key contributor and management roles across the whole customer value chain, including Product Management, Corporate New Product Introductions, Customer Support, Quality, Marketing, Consortia Operations, Engineering, Strategic Alliances, and Sales.  These roles came together when he directed Strategy and Planning for the UNIX 2division of a major computer manufacturer.  In that place he was able to bring together many of the learnings obtained in other roles, and combine a research approach and close customer connection, with the articulation of the company’s strategic intent and the eliciting of customer’s reactions.  The result was a new ability to skate to where the puck will be.

Kittle’s educational experience includes a BA in American Studies from Dickinson College, where he ran the college’s computer, an MBA from Rivier College, and additional graduate work at Boston University. He is a member of IEEE.

Collaborators

Strategy Process Associates was founded on the idea that none of us is an island, that, to paraphrase the psalmist — "A wise one sharpens their wits on those of another". Our services deliver on that promise in a focused, trusted, experienced and high value manner. Likewise, we actively support and leverage the skills of others who share our commitment to creativity, quality, value, and mutual-win strategies.

Our Board of Advisors are seasoned professionals in a variety of disciplines, who advise and also team with us when engagements require it. They include Dave McCleary, MSOD, President of Flawless Leaders, and Graham Bird, former Vice President of The Open Group.

Proven Benefits of ValueForge